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Return and exchange
To exchange or return a product, please make sure that no more than 14 days have passed since the date of purchase. Contact us by phone listed on the website or by email.
**Required documents:**
A document confirming the purchase (payment receipt and delivery note).
An identity document.
**Rules for product exchange and return:**
A product exchange is possible if:
A payment receipt (delivery note) confirming the purchase of the product is available.
The product and all of its components retain their original appearance: there is no mechanical damage, scratches, or scuffs, and for products in single-use (blister) packaging — if the packaging has not been opened.
The product shows no signs of use.
For questions regarding the exchange or return of goods delivered by Nova Poshta, You can contact the BMS information center at: +38 098 138 75 19.
